1. Choose the request you actually need
Request account deletion to close the CRYA identity and connected account state. Request product-data deletion for a specific app, group, support case, game profile, CRYA Play viewing/library record, or device context. Request access/export to receive applicable data before deletion. Request correction when the data is wrong but the account should stay open.
2. Before requesting deletion
- Cancel any Google Play subscription separately to stop future renewal.
- Export or record information you need, including support references and group settings you are authorised to keep.
- Transfer group ownership or administrator duties inside Telegram if your departure would leave a community unmanaged.
- Remove or disconnect products and services you no longer want to use.
- Remove CRYA Play downloads from the app if you also want the locally saved episode files removed from that device.
- Do not send a password, recovery code, bot token, private key, or full payment detail as identity proof.
3. Submit a working request
If you can sign in, open My CRYA Support, choose “Privacy or data,” identify the account and products, and state whether you want access, export, correction, product-data deletion, or full account deletion. This keeps the request attached to the signed-in identity.
If you cannot sign in, use Contact CRYA, choose “Privacy or data,” use the subject “Account/data deletion request,” and identify the account using the minimum safe context. CRYA will not complete a high-impact deletion solely from an unverified public message.
4. Verification and authority
CRYA may ask you to confirm a linked email or provider, sign in again, identify an affected Telegram group, or provide a safe transaction reference. Verification is limited to what is reasonably necessary. A group administrator cannot request deletion of another person’s CRYA account, and an account holder cannot erase a lawful record controlled by an independent Telegram group or platform merely by asking CRYA.
5. What deletion can do
An approved full-account deletion can revoke sessions, disconnect sign-in links, remove or anonymise account profile and product links, remove active preferences, close eligible support identity links, and schedule deletion or anonymisation of eligible product data. Product-specific consequences will be explained before completion where practical.
Some data may remain temporarily in protected backups until normal rotation, or in restricted records needed for security, fraud prevention, billing, legal obligations, dispute handling, or the rights of others. CRYA will explain the category and reason when an exception applies.
6. What CRYA deletion does not automatically do
A CRYA deletion does not delete your Telegram, Google, or AniList account, cancel a Google Play subscription, erase messages retained by Telegram or group members, remove a Home Assistant account, delete CRYA Play files already downloaded to a device, undo a device modification, force an independent video service to remove its own record, or force an external federation to change its own record. Use each platform’s or device’s controls for processing it controls.
7. Timing, confirmation, and complaint
CRYA will acknowledge a successfully submitted request with a reference and handle it within the period required by applicable law, subject to lawful extensions and identity verification. You will receive confirmation of the outcome or an explanation of a refusal or limitation through the verified contact route.
You may challenge the response through CRYA Support and may complain to the CNPD or another competent data-protection authority.