1. Scope and CRYA services covered
This policy applies to CRYA — Crystal Aether Network services operated under the CRYA brand, including www.crya.pt and related CRYA websites, My CRYA and account services, CRYA APIs, CRYA Play, CRYA Bot and community features, Grow Game, CRYA Studio and publishing tools, CRYA Home, CRYA Worker, CyberK Modules, Livingstone Toolkit, support and contact systems, and future CRYA-operated apps, games, websites, or services that link to this document.
The policy covers material stored on a CRYA-controlled system, user submissions, catalogue records, artwork, text, comments, community posts, software packages, documentation, and references or links displayed through a CRYA-controlled product. A connected platform or independent provider remains responsible for material and processing it controls under its own rules and applicable law.
2. Product roles and technical boundaries
CRYA products perform different roles. Some publish CRYA-created material; some store account, community, support, or user-submitted records; some index information obtained from authorised or public sources; and some connect a user to an independent platform or provider selected through the product.
CRYA Play is a catalogue and playback interface. For provider-hosted programmes, CRYA may store descriptive metadata, artwork references, title or episode identifiers, and a provider page or stream location while the independent provider delivers the video bytes. CRYA does not claim ownership of third-party programmes merely because a title, image, reference, or playable location appears in CRYA Play.
Not hosting a particular media file does not by itself decide liability, ownership, authorisation, or compliance. CRYA will assess what it controls and may remove or disable a listing, reference, search result, link, artwork, account feature, post, package, or other CRYA-controlled route even when the underlying material remains available from an independent provider.
3. Who may submit a rights notice
A copyright owner or a person authorised to act for the owner may submit a copyright notice. A user whose CRYA-controlled material was restricted may submit a counter-notice where the law and the circumstances provide that route. Other intellectual-property, privacy, impersonation, or unlawful-content concerns should use the same public intake and clearly identify the type of right involved.
CRYA may request evidence of identity, ownership, representation, licence, or authority when reasonably necessary. Do not send passwords, recovery codes, private keys, bot tokens, provider credentials, or full payment details.
4. Copyright and DMCA notice requirements
To let CRYA locate and evaluate the issue, send a written notice containing the information below. These requirements are designed to support a notice compatible with 17 U.S.C. § 512(c)(3) where United States law applies, without representing that every CRYA service or dispute falls within that statute.
- A physical or electronic signature of the copyright owner or the person authorised to act for the owner.
- Identification of the copyrighted work claimed to be infringed; for multiple works at one online location, a representative list may be used where legally sufficient.
- Identification of the material, activity, reference, or link claimed to be infringing, with information reasonably sufficient for CRYA to locate each item.
- Your name, role or organisation, postal address, telephone number, and working email address.
- A statement that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
- A statement that the information in the notice is accurate and, under penalty of perjury where applicable, that you are the owner or authorised to act for the owner.
- Any territorial, licensing, release-window, or other context needed to understand why the particular use or location is unauthorised.
5. How to identify the exact CRYA location
A general title, screenshot, brand name, search phrase, provider home page, or list of works without locations may not be enough. Give the precise CRYA location for every item and distinguish CRYA-controlled material from the independent provider location when both are relevant.
- Website: the complete CRYA URL, page heading, and the exact text, image, download, or component involved.
- CRYA Play: section, title, season or episode, visible provider label, screen, and any CRYA or provider URL available without exposing credentials.
- Account, API, or Studio: product, record or publication identifier, visible route, tenant or workspace context, and a safe screenshot where useful.
- Bot, community, or game: platform, community identifier or public link, message or event identifier, approximate time, and the CRYA feature involved.
- Apps and tools: app name, package or version, screen, item or package identifier, and where the disputed material appears.
6. Intake, receipt, and communications
Use the public Contact route and choose “Copyright or DMCA notice”. Sign-in is not required. If Contact is unavailable, use the current support route shown on the CRYA website. Keep the case reference returned by CRYA and use it for corrections, additional evidence, or a counter-notice.
A case reference confirms receipt only. It does not confirm that the notice is legally sufficient, that CRYA agrees with the claim, that material has been removed, or that a statutory safe-harbour process applies. CRYA may consolidate duplicate reports and communicate through the contact information supplied in the case.
7. Review and action on CRYA-controlled surfaces
CRYA may acknowledge the report, verify that required information is present, ask for a focused correction, compare the reported location with its records, assess apparent ownership or authorisation evidence, preserve relevant evidence, and determine which CRYA service or independent provider controls the material.
Depending on the notice, applicable law, safety, and the available evidence, CRYA may remove or disable access to CRYA-hosted material; delist a catalogue item; disable a provider link, search result, package, post, comment, or publication; restrict an account or integration; temporarily preserve the status quo during review; forward a notice to the submitting user or relevant provider; or decline the request with an explanation where appropriate.
CRYA cannot remove material from a system controlled solely by an independent provider. CRYA may identify that provider, disable the CRYA-controlled route, and preserve the case so the rights holder can also address the originating service. Action on a CRYA reference does not mean the underlying provider file has been deleted.
8. Notice to affected users and providers
Where appropriate and legally permitted, CRYA will take reasonable steps to notify the account holder, contributor, publisher, community administrator, or provider associated with restricted material. The notice may identify the affected location, the type of claim, the action taken, the case reference, and the available response path.
CRYA may withhold or limit disclosure where necessary to protect personal data, preserve an investigation, comply with a legal order, prevent retaliation or abuse, or protect another person. The original notice may be forwarded or summarised to the affected party and professional advisers as described in the Privacy Policy.
9. Counter-notices and restoration requests
If you believe CRYA-controlled material was removed or disabled because of mistake or misidentification, reply with the original case reference and a written counter-notice. Where 17 U.S.C. § 512(g)(3) applies, include the elements below. Outside that process, the same information helps CRYA review a restoration request under the applicable law and CRYA Terms.
- Your physical or electronic signature.
- Identification of the material removed or disabled and the CRYA location where it appeared before restriction.
- A statement under penalty of perjury, where applicable, that you have a good-faith belief the restriction resulted from mistake or misidentification.
- Your name, postal address, telephone number, and email address.
- Where United States law applies, the required consent to the jurisdiction of the appropriate U.S. Federal District Court and agreement to accept service of process from the original notice sender or that person’s agent.
- Any licence, permission, ownership, public-domain, exception, limitation, or other evidence supporting restoration.
10. Restoration timing and disputed claims
CRYA does not promise automatic restoration. If a complete counter-notice is handled under the United States DMCA process, CRYA may restore eligible material not less than 10 and not more than 14 business days after receipt unless the original notice sender informs CRYA that a court action has been filed to restrain the disputed activity. Different law, a court order, contractual rights, platform rules, safety concerns, or independent evidence may require a different result.
CRYA does not adjudicate ownership disputes or replace a court. Where competing evidence cannot be resolved operationally, CRYA may keep the affected CRYA-controlled material restricted while the parties obtain an agreement, provider decision, or binding legal determination.
11. Repeat infringement and account measures
CRYA maintains a policy for appropriate action against accounts, publishers, integrations, communities, or contributors associated with repeated substantiated infringement. Measures may include warnings, feature restrictions, removal of publication rights, suspension, termination, link or package blocking, and prevention of repeated republication.
CRYA considers the number, recency, completeness, outcome, and relationship of notices; counter-notices and restorations; evidence of authorisation; deliberate evasion; and the person’s role. An allegation alone is not automatically treated as a final infringement decision, and bad-faith duplicate notices do not create an artificial repeat-infringer record.
12. Misrepresentation, abuse, and preservation
Knowingly making a material misrepresentation in a notice or counter-notice may create legal liability. Do not use the process to suppress criticism, lawful competition, fair use or another applicable exception, independently created material, or content you do not control.
CRYA may reject or restrict abusive, fraudulent, automated, harassing, dangerously overbroad, or credential-seeking submissions; request verification; preserve evidence and audit records; and refer credible fraud, threats, or unlawful activity to advisers, platforms, or competent authorities. This does not prevent a rights holder from submitting a corrected, specific, good-faith notice.
13. Trademark, privacy, impersonation, and other unlawful material
Copyright is not the correct legal basis for every dispute. For trademark, passing off, impersonation, privacy, image rights, defamation, non-consensual intimate material, child safety, fraud, or another unlawful-content concern, choose the closest Contact reason and identify the right, territory, exact location, requested action, and supporting authority.
CRYA may route a report to the Safety Policy, Privacy Policy, Terms, provider process, or competent authority. Urgent risk to life or child safety should be reported to local emergency services or the appropriate authority first, then to CRYA with only safe evidence.
14. Monitoring and independent services
CRYA does not promise to pre-screen every item, link, provider change, user submission, message, package, or external destination. Nothing in this policy creates a general monitoring promise. CRYA may use proportionate technical or human review to enforce its Terms, respond to reports, protect users, and prevent known material from being repeatedly reintroduced.
Independent websites, stores, messaging platforms, hosting services, and media providers control their own systems and notice processes. A CRYA response does not bind those services, and their action does not automatically decide what CRYA must do.
15. Records, privacy, and transparency
CRYA records a case reference, contact details, asserted authority, affected locations, notice and response text, evidence, decisions, actions, and timestamps needed to operate the process, protect rights, prevent abuse, resolve disputes, and meet legal duties. Retention depends on the dispute, account status, limitation periods, repeat-infringement relevance, legal hold, and backup rotation.
Notice information may be shared with the affected contributor or provider, hosting or platform operators, professional advisers, insurers, courts, or authorities where necessary and lawful. Do not submit unrelated personal data. The Privacy Policy explains rights and contact routes.
16. Contact details, legal status, and changes
The operational intake for CRYA rights notices and counter-notices is the public Contact route below. CRYA does not publish an unverified registered-company name, service address, or designated-agent identity. The operator must have legal counsel verify and add the responsible legal entity, service address, telephone number, and any formally registered designated-agent details before relying on this page as a United States § 512 agent designation.
Publishing this workflow does not state that CRYA qualifies for a particular statutory safe harbour. Eligibility depends on the service, conduct, jurisdiction, registration, and continuing compliance. CRYA may update this policy as products, provider relationships, law, or verified contact details change; the version and date identify the applicable text.