1. Scope
This policy applies to CRYA purchases and subscriptions offered through an official product surface. It currently focuses on CRYA Bot premium through Google Play. It does not turn a Telegram role, group ownership, administrator permission, or private operator access into a purchasable entitlement.
2. Current offer information
Before purchase, the official Google Play screen must show the current product, local price and currency, billing period, trial if offered, conversion after trial, renewal, and cancellation route. CRYA’s Plans page reads current availability from the live product configuration and withholds a Subscribe action when the offer is paused.
A price or trial remembered from an older page, screenshot, or message is not a promise. Review the final Google Play confirmation shown to your account and country.
2A. Professional-service proposals and invoices
Hosting, web development, social media management, automation, and website-care prices shown as ‘from’ are starting indications. A My CRYA project brief is not a checkout or automatic purchase. The final scope, price, billing schedule, taxes, included work, renewal or minimum term where applicable, and cancellation conditions are shown in the proposal or invoice accepted for that engagement.
Project work may use staged payments tied to agreed milestones. Recurring services may be billed in advance at the interval stated in the accepted proposal. CRYA will not treat an unanswered enquiry as an order, and a catalogue price does not silently grant access to infrastructure or third-party accounts.
3. Free trials
If a trial is offered, eligibility is determined by Google Play and the product configuration. The confirmation screen states the trial duration and the amount charged when it ends. Unless you cancel before the trial ends, Google Play may convert it into the paid recurring subscription shown at confirmation.
A person may be ineligible for another trial after using one. Uninstalling the app does not cancel a trial or subscription.
4. Renewal and cancellation
Subscriptions renew through Google Play at the disclosed interval until cancelled. Cancel in Google Play Subscriptions using the Google account that made the purchase. Cancellation normally stops the next renewal; access generally continues through the already-paid period, subject to the purchase terms and applicable law.
CRYA may provide a direct link to Google Play’s subscription centre, but Google Play performs the cancellation. Keep the platform confirmation.
5. Restore and entitlement checks
Restore checks an existing Google Play purchase; it does not buy again. Use the same Google account and compatible product installation. CRYA verifies the available purchase evidence and grants only the matching entitlement.
If restore fails, confirm the Google account, connectivity, product, and subscription state, then open Support with the visible error and a safe order reference. Never send a full purchase token or payment-card details in public chat.
6. Refunds and withdrawal rights
Refund and withdrawal eligibility depends on what was purchased, when, where you are located, whether delivery began, whether the service is defective or unavailable, Google Play rules, and mandatory consumer law. CRYA does not replace a statutory right with a blanket no-refund sentence.
For a recent Google Play purchase, start with Google Play’s refund path. For a product failure or a request outside the platform’s immediate path, contact CRYA Support with the product, safe order reference, purchase date, expected access, and actual result. A refund may end the corresponding entitlement.
7. Billing data
Google Play handles the payment method. CRYA may receive and retain the product, order or purchase reference, entitlement status, verification result, country/currency context supplied for the transaction, and timestamps needed for access, support, fraud prevention, accounting, and legal duties. CRYA does not receive your full card number from Google Play.
8. Support and changes
Open Support for missing access, duplicate charging, restore failure, or product mismatch. Choose Billing and include the safe order reference. Prices, trials, and products may change prospectively; material subscription changes remain subject to platform notice and applicable law.